Enterprise Support Network Engineers will resolve customer concerns regarding Cradlepoint Products and Services including, but not limited to: cellular connectivity, networking, and software services.
This position requires daily customer contact through inbound calls, chats, and e-mails to determine the exact nature of the customer's concerns and resolve them in an expedient manner. Engineers will
escalate and provide all necessary information to Senior Enterprise Support Engineers when applicable. Other daily tasks include, but not limited to: generation of solutions for our on-line
knowledge base, generation and facilitation of training for partners and users, and recommend enhancements to Cradlepoint products that would enhance the serviceability and operations of our
products. In addition to technical experience the Enterprise Support Network Engineer must have good communication, interpersonal, organizational, and presentation skills; as well as be self-
motivated and detail-oriented. The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, paid time off, nine paid holidays, a
flexible work schedule and casual dress environment.
Required Skills Include:
Desired Skills Include: