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Systems Administrator - Intern

Systems Administrator - Intern

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Information Systems

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The Systems Administrator Intern will help with the planning, build out, and maintenance of the CradlePoint IT infrastructure.  Primary responsibilities include hardware and software support of onsite and offsite physical and virtual servers, operating system maintenance and support, application software maintenance and support, and network infrastructure maintenance and support. Additional primary responsibilities include coordinating with various departments within the organization to continuously design and implement improvements with the distributed IT infrastructure, supporting and enabling the organization’s business ventures.  Secondary responsibilities include potentially assisting engineering and operations teams with maintaining customer facing services and applications.  The successful candidate must be self-motivated, require minimal supervision, possess excellent analytical and communication skills, and be a team player.  Occasional user support and on call duties will be necessary as required.


  • Help with design, implementation, and support of LAN and WAN infrastructure
  • Primary support of onsite and offsite network hardware
  • Work with all departments within the organization to continuously design and implement system improvements
  • Monitor and update IT systems with the latest software patches and updates
  • Provide Tier II tech support for the Cradlepoint Corporate Help Desk
  • Monitor system logs and services to ensure system performance and availability meet our corporate SLA
  • Work closely with our Help Desk staff to troubleshoot and resolve infrastructure issues reported to the Corporate Help Desk
  • When needed assist with support of onsite and offsite physical and virtual servers
  • When needed, assist our Engineering and Operations teams with maintaining customer facing services and applications
  • Occasional user support and availability after normal business hours will be necessary as required


  • Enrolled in a networking, IT or Security field of Information Technology at an accredited college
  • Basic understanding of networking concepts (TCP/IP, DNS, routing, sub-netting, etc.) and protocols
  • Basic understanding with remote access technologies (VPN, terminal services, etc.)
  • Basic understanding with network switches and routers – Juniper preferred
  • Basic understanding with configuring and maintaining firewalls – Juniper preferred
  • Basic understanding scripting in Windows/Linux utilizing PowerCLI, Perl, Python, and Bash
  • Basic understanding with wireless (Wi-Fi) technologies – Aruba preferred
  • Basic understanding with SAN management of Dell Equallogic, Tegile and Synology systems
  • Basic understanding with virtualization technologies including VMware and Open Stack
  • Basic understanding with the following Microsoft technologies preferred:
    • Active Directory
    • Exchange Server
    • Microsoft Server 2003/2008/2012
    • IIS 6/7
    • SMTP
    • SNMP / WMI
    • Office 365
    • Azure
    • DAX
    • SharePoint