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Program Coordinator (Renewals)

Program Coordinator (Renewals)

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Renewal Upgrade Quote coordinators are responsible for providing all Upgrade quotes for service agreement upgrade process for accounts, ensuring all Upgrade quotes are sent out within 24 hours of request.  This position will also be responsible for sending device information to our customers daily.


  • Serves as the main point of contact for the Service Upgrade Process
  • Manage Upgrade activities as requested
  • Responsible for providing timely generation of upgrade quotes, including validation, auditing, and management of all aspects of Cradlepoint’s maintenance and subscription Upgrades
  • Coordinate with external parties and sales team to ensure upgrades are renewed on-time
  • Provide and maintain a detailed 30-day forecast in
  • Maintain and update Salesforce records to summarize all customer and partner contacts and opportunities for upgrades
  • Communicate sales activity with manager through regularly scheduled account reviews
  • Provide all Device information to Cradlepoint Customers daily
  • Support manager with special projects as requested


  • 2+ years’ service renewal experience with an emphasis on a channel (preferably networking industry)
  • Expert working knowledge of the service business including co-termination, service terms, terms and conditions, etc.
  • Experience working with both internal and external customers in a multi-tier channel environment
  • Ability to work with and effectively communicate with senior level management
  • Strong communication skills to clearly and accurately convey complex service concepts to internal and client facing teams at all management levels
  • Proficient Excel and background
  • Solid written and verbal communication skills are a must, as problem resolution with Sales, Customer Support, Customers and Finance are key components of the job
  • Ability to work in a fast-paced environment, juggling multiple priorities, with initiative
  • Results oriented team player with strong attention to detail