The Manager of Global Support will lead one of several Network Support Engineering teams and be a key member of the Global Service and Support leadership team.
Cradlepoint Global Service and Support (GSS) organization has an extraordinary culture. The two primary things we love to do: Making sure Cradlepoint customers are successful and have fun doing it. The GSS team is always working to improve our support capabilities and processes to assure we are industry leading and continually providing our customers a premium experience and results. The candidate will need to be an innovative leader to contribute to the development of our new style of technical support.
The Manager is responsible for overseeing their assigned team in their daily activities, providing his/her team with leadership and skill development (both technical and business). Other responsibilities may include internal partner relationship management, support technology vendor management, and program budget management. Participation on the GSS leadership team includes collaborating on GSS strategy, leading strategic initiatives and measuring and optimizing team performance.
In addition to technical experience the Manager of Global Support must have good communication, interpersonal, organizational, and presentation skills; as well as be self-motivated and detail-oriented.
The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, paid time off, nine paid holidays, a flexible work schedule and casual dress environment.