Cradlepoint

  • Senior RMA Technician

    Job Locations US-ID-Boise
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1257
    # of Openings
    1
    Category
    Operations
  • Overview

    The Senior RMA Technician is responsible for advanced testing, verifying, and refurbishing of incoming RMA units from the field in a timely manner at a high level of quality. This position will also support the production and quality teams with troubleshooting and root cause analysis. The successful candidate will enjoy working for an innovative Company with smart, passionate people who work hard, have fun and are invested in the success of Cradlepoint and its future!

    Responsibilities

    • Evaluate, troubleshoot, and test customer returned product
    • Repair and refurbish product to production level quality
    • Function as the point of escalation from Support and Engineering on Failure Analysis activities
    • Provide technical expertise in quoting and performing rework projects
    • Assist with documenting and communicating hardware Quality issues to customers and suppliers
    • Work with Test Engineering to optimize Production and RMA test coverage
    • Identify reoccurring issues and share knowledge with others to assist with defect prevention
    • Conduct and document Failure Analysis activities on suspect router and modem devices
    • Assist in maintaining RMA Metrics
    • Maintain acceptable levels of RMA inventory
    • Assist with process documentation
    • Support other departments within Operations as needed
    • Participate in continuously improving the RMA department and RMA process

    Qualifications

    • Possess strong organizational and problem solving skills.
    • Ability to communicate defect and root cause information to engineering, production, or tech support.
    • Proficient at understanding electrical schematics and electronics test equipment.
    • Possess a strong understanding of through-hole, SMT, and electrical assembly processes
    • Proficient at performing solder /rework on electronic devices
    • Ability to work both independently and as a team
    • Possess an interest in computers and computer networking devices
    • Adept with MS Office tools such as Word and Excel is necessary
    • Ability to perform effectively with high quality with little direct supervision

    Education & Experience: 

    • Minimum of a High school diploma or GED required, Associates or Technical School degree is highly preferred
    • Electronic device troubleshooting experience is desirable
    • Hand solder certification to applicable IPC standards is highly desired
    • Basic understanding of router and modem operation is a plus
    • Experience building and maintaining reports
    • Experience working with Lean process improvement and problem solving methodologies is a plus

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