Cradlepoint

  • Software Engineer

    Job Locations US-ID-Boise
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1273
    # of Openings
    1
    Category
    Engineering
  • Overview

    Cradlepoint's SDK allows customers & partners to develop Python applications & deploy them onto Cradlepoint routers to augment their feature set. This role, Software Extensibility Engineer, will have multiple duties including:

    • Being a consultant with Customers, Partners & Internal Cradlepoint teams in their use of Cradlepoint's SDK which includes:
      • Phone & e-mail correspondence
      • Driving issue resolution via managing, entering & tracking case information
      • Answering questions about how to begin building applications in the SDK, installing the required development tool chain and helping debug customer apps
      • Train, coach, and mentor partner engineers

    Responsibilities

    • Understanding how to deploy application onto routers
    • Understanding what information is accessible from the router via the SDK and how to access it programmatically
    • Creating SDK collateral including website/portal content as well as knowledgebase articles
    • Work closely with Product Managment on developing a partner certification program
    • Building sample applications with documentation and uploading to GitHub
    • Keep dev.cradlepoint.com up to date
    • Travel to partner/customer locations within region as needed, while managing ROI of travel costs (Less than 10% travel expected)
    • Help drive the success of SDK program as a whole
    • Effectively respond, communicate with and present information to engineering management and product teams about challenges, bugs, and ways to increase revenue through the use of the SDK and partner ecosystem.
    • Providing product improvement feedback such as reporting & classification of issues in aggregate
    • Help in forming and driving the SDK roadmap
    • Assist in securing & maintaining key contacts for key accounts or partners by driving their satisfaction with Cradlepoint solutions & support
    • Help in developing Proof of Concepts for potential deals

    Qualifications

    • Bachelors Degree in Computer Science/Engineering
    • Significant programming experience preferred with a minimum of 2 yrs. required; 3-5 years hands-on software development experience for best consideration
    • Python programming proficiency is a requirement
    • PyCharm or other IDE
    • IoT Development Experience (ideally with sensors, GPS, networking, Wi-Fi, Bluetooth, and/or Cellular) is a plus
    • Must be able to effectively respond, communicate with and present information to partners, co-workers, customers, clients, and general public
    • Must have excellent phone communication etiquette
    • Must have exceptional communication skills and ability to get along well with others
    • Must be able to travel (<10% travel expected)
    • Prioritize and adjust to the changing demands of the position
    • Required to handle and adapt to stressful situations
    • Serve as a liaison between the partner/customer and other internal Cradlepoint departments
    • Plus to have skills in building, maintaining, and expanding business relationships

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