Cradlepoint

  • RMA Technician

    Job Locations US-ID-Boise
    Posted Date 1 week ago(1 week ago)
    Job ID
    2018-1285
    # of Openings
    1
    Category
    Operations
  • Overview

    The RMA Technician is responsible for testing, verifying, and refurbishing incoming RMA units from the field in a timely manner at a high level of quality. This position will also support the production and quality teams with troubleshooting and root cause analysis. The successful candidate will enjoy working for an innovative Company with smart, passionate people who work hard, have fun and are invested in the success of Cradlepoint and its future!

    Responsibilities

    • Evaluate, troubleshoot, and test customer returned product
    • Repair and refurbish product to production level quality
    • Identify reoccurring issues and share knowledge with others to assist with defect prevention
    • Maintain acceptable levels of RMA inventory
    • Assist with process documentation
    • Support other departments within Operations as needed
    • Participate in continuously improving the RMA department and RMA process

    Qualifications

    • Possess strong organizational and problem solving skills
    • Ability to communicate defect and root cause information to engineering, production, or tech support
    • Ability to work both independently and as a team
    • Possess an interest in computers and computer networking devices
    • Adept with MS Office tools such as Word and Excel is necessary
    • Ability to perform effectively with high quality with little direct supervision
    • Ability to use common hand tools and testing tools

    Education & Experience:

    • Minimum of a High school diploma or GED required, Associates or Technical School degree is preferred
    • Electronic device troubleshooting experience is desirable
    • Basic understanding of router and modem operation is a plus 
    • Experience working with process improvement and problem solving methodologies is a plus

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