• Technical Writer

    Job Locations US-ID-Boise
    Posted Date 2 months ago(11/28/2018 6:05 PM)
    Job ID
    # of Openings
  • Overview

    Seeking experienced technical writer with excellent writing, editing, research and interviewing skills with experience in WAN/LAN networking, cellular technology, and/or cloud-networking services. Candidate must be a self-starter who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background in both hardware and software platforms.


    Projects include documentation for technical and non-technical audiences, both internal and external to communicate technical and functional aspects of hardware and software products. Output includes quick references, product briefs, configuration guides, technical specifications, user manuals, end- and internal-user knowledge base articles, videos to demonstrate software updates, and online Help systems while maintaining a high bar for quality. Candidate must be able to drive agile process to expedite the collection of information.


    • Manage content library, documenting existing and new resources and orchestrating updates
    • Initiate improvements to existing documentation and processes
    • Interview engineers and other technical subject matter experts & research documentation for content
    • Interview stakeholders to determine documentation requirements
    • Orchestrate reviews with multiple subject matter experts and stakeholders
    • Work closely with engineers and project managers to align documentation deadlines with product releases and updates
    • Work with Product Marketing to ensure alignment with approved terminology
    • Work with our Support teams to proactively address client support challenges through creation and revision of end-user documentation
    • Manage documentation projects from initiation to delivery to content maintenance including detailed timelines
    • Create templates for varied types of documentation
    • Create and execute communications plan for documentation releases

    The successful candidate will be comfortable working with all levels of staff, in matrixed teams, working with engineers and marketing staff alike, proactively attaining required information, and enforcing deadlines to meet frequent release updates. This candidate possesses extraordinary attention to detail, is innovative to create efficiencies with process, and able to maintain an extensive documentation library.


    Candidates should have experience in developing, designing and producing technical documentation for hardware and SAAS software products. To meet the required qualifications for this role, candidates should:

    • Have strong written and content creation skills in a technical environment
    • Have experience in WAN/LAN networking, cellular technology, and/or cloud-networking services
    • Be able to self-direct, multi-task, and prioritize assignments to align with an agile development process
    • Be highly organized with acute attention to detail in a deadline-driven environment
    • Be able to write content that clearly communicates complex technical topics to internal and external audiences with a varying level of technical expertise
    • Be able to work independently as well as in a collaborative team environment
    • Be able to conceptualize technical and functional content and while turning it into something task-focused that users enjoy consuming
    • Be able to research, develop, write, and edit effective content with a focus on the intended audience with consistency and clarity
    • Have experience designing and delivering end user-oriented documentation
    • Have experience developing, creating, and supporting content for developers and/or systems administrators
    • Have experience developing, creating and supporting content for hardware products
    • Possess a strong desire to learn new technologies and technology products, the curiosity to figure out how things work, and a passion for improving the user experience
    • Experience with MS Office Suite and the Adobe Suite
    • Experience with Open Broadcaster Studio or other software recording software
    • Have 5+years of experience as a technical writer or content strategist

    It is preferred that candidates also:

    • Hold a bachelor’s degree in Information Technology, Computer Science, Software Engineering, Communications, or related fields
    • Have experience with the Adobe InDesign or other desktop publishing application
    • Have a solid understanding of cloud management and networking environments
    • Have project management experience
    • Have knowledge management experience
    • Have experience managing content in a CMS


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