Cradlepoint

  • Regional Account Manager - Northeast Area

    Job Locations US-Based off Territory
    Posted Date 1 month ago(10/26/2018 7:24 PM)
    Job ID
    2018-1305
    # of Openings
    1
    Category
    Sales
  • Overview

    The Regional Account Manager – Northeast Area, is responsible for contributing to sales growth of the region through new customer acquisition, customer retention and growth opportunities with current customer base. The region is defined as: Northeast Area.

     

    The Regional Account Manager – Northeast Area, will be in contact daily with current and prospective customers, managing opportunity and up-selling current accounts. This position will solicit new business opportunities in the International market by contacting prospective customers via email and phone.  The RAM will support all regional sales needs and will drive growth in the market.

    Responsibilities

    • Establish productive, professional relationships with key personnel in assigned customer accounts
    • Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
    • Meet assigned targets for profitable sales volume in assigned accounts
    • Proactively assess, clarify, and validate customer needs on an ongoing basis
    • Achieve assigned sales quota in designated accounts
    • Meet assigned expectations for profitability
    • Complete customer account plans that meet company standards
    • Maintain high customer satisfaction ratings that meet company standards
    • Complete required training and development objectives within the assigned time frame
    • Maintain a 12-24-month view of sales leads pipeline with appropriate actions to maximize long-term revenue growth, while simultaneously accomplishing mission critical objectives
    • Willingness to work with international teams in multiple time zones, frequent international
      and domestic travel
    • Development and maintenance of the company’s image and reputation in the marketplace
    • Utilize CRM for all aspects of account management: lead generation and contact, accounts set up (following appropriate procedures as developed by A/R) to complete order cycle
    • Travel to and participate in tradeshows
    • Work across departments to ensure customers’ needs are met in all areas including A/R, new product development (R&D, compliance, purchasing), blending, production, fulfillment, shipping and creative
    • Daily contact with leads and accounts through email and telephone
    • Participate in continuing education related to the international business of the company
    • Maintain adherence to all policies and procedures
    • Communicate with customers for shipping and other requirements
    • Provide monthly reports on new accounts, prospects, and sales figures and how they relate to goals

    Qualifications

    • Bachelor’s degree supported by 10+ years of real sales experience
    • Relevant and strong experience and knowledge in the IT Security and/or Networking market
    • Experience in a complex sales environment, managing demanding customer accounts
    • Confident self-starter with integrity and accountability; an exemplary track record of consistent achievement in a start-up experience is a plus
    • Expertise in implementing and successfully driving an indirect channel sales model in addition to direct sales
    • Highly competitive, and entrepreneurial individual with a desire to tackle challenging opportunities
    • A passion for winning, a strong aptitude for business strategy and excellent collaboration skills
    • Outstanding oral and written communication skills
    • Strong negotiation and managerial/leadership skills
    • Exceptional skills in hiring, training and motivating sales people
    • Decisive problem-solving ability and capability to assess people and situations with accuracy
    • Ability to deliver a clear and compelling value proposition to customers/partners
    • Ability to thrive in a fast paced, start-up, team-oriented environment
    • Demonstrated leadership behaviors

    Personal Characteristics:

    • A mission-driven individual with a belief in and commitment to the success of the Company
    • A good listener and strategist; comfortable receiving input from others to formulate a sound, well-organized plan
    • A team player, emotionally mature with a very good sense of humor and the flexibility and sensitivity to work with diverse personalities and situations
    • High level of personal and professional integrity and trustworthiness with strong work ethic and the ability to work independently with minimal direction
    • Strategic, critical but creative thinker, strong business sense and excellent financial skills
    • Ability to lead, create and work within cross-functional team environments
    • A hard worker with a high energy level; a “doer” with a willingness to work hands-on in developing and executing activities
    • Detail oriented

    Typical Physical Requirements:

    • Constantly involves sitting, talking, and hearing
    • Occasionally requires standing and walking
    • Must have sufficient manual dexterity to work with the fingers and to reach/handle items
    • Involves light physical activity performing non-strenuous daily activities of a primarily administrative nature
    • Must be able to lift and/or carry up to 20 pounds
    • Specific vision abilities required by this job include close vision, distance vision, and color vision

    Travel Environmental Conditions:

    May be exposed to moderate noise levels (i.e. computers, printers, or light traffic).

     

    Travel Requirements:

    Must be able to travel throughout the year.

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