Cradlepoint

  • Order Management Specialist

    Job Locations US-ID-Boise
    Posted Date 3 days ago(6/13/2019 11:35 AM)
    Job ID
    2019-1437
    # of Openings
    1
    Category
    Operations
  • Overview

    Works with Director or Operation, Finance, and other departments as necessary to support the need that all shipment holds issues are cleared in a timely manner to allow for on-time delivery. The focus for this position is to ensure that hold issues managed by the Sales Operation Department are cleared and to be aware of other departments holds so that the Sales Operation Department can communicate with customers in the event of a potential late shipment. In the event of late shipments, be proactive in keeping the customers and other internal key personnel informed of future revised shipment dates.

    Responsibilities

    Meets customers' needs and expectation by providing them with information and/or documents such as those listed below:

    • Service Order Confirmations
    • Service Product Information
    • Inquiries about pricing, transportation costs and arrangements, product availability, order
    • status and estimated delivery, etc.

     Other Responsibilities:

    • Requests for quotes, terms and special products
    • Other customer questions and concerns including special requests
    • Provides exceptional Customer Service by always being available for customer’s phone calls and ensuring phones are staffed properly per Sales Operation Management guidelines
    • Enters orders accurately and timely finding the best available delivery dates to satisfy the customer's request and communicating as appropriate with customers and internal employees as necessary to ensure the organization is aligned with the details of the order.Ensure customer receives an order confirmation for each Order received
    • Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact
    • Enter and update new customers and customers’ master records as needed in Sales Force
    • Recommends process improvements in support of improved customer service
    • Maintain an organized work area including keeping policies, procedures and literature organized and updated
    • Assists in achieving the goals of the department and the business by performing other duties as assigned

    Qualifications

    • High School diploma or equivalent
    • Ability to work in a team
    • Good communication skills
    • Able to work on a variety of projects
    • Able to exercise reasoned judgment
    • Basic proficient with personal computers

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