Cradlepoint Global Service and Support continues to evolve to maintain our industry leadership. As a member of our Services and Support team; you will experience a fun and collaborative environment, continuing education options and recurring team building activities. We aspire to maintain our industry leadership in technical support and customer satisfaction by innovating our processes and capabilities to provide our partners and customers a superior support experience.
Cradlepoint Customer Service Representatives will interact with customers to collect, provide, and process information in response to inquiries, concerns and requests about products and services. This position requires daily customer interaction via calls, chats, and Cradlepoint Connect Community. They will also provide basic troubleshooting steps and recommend resolutions to the customer when possible. Other daily tasks may include creating and/or modifying knowledge article solutions for Cradlepoint’s Customer Connect Community and online knowledgebase. In addition, the Customer Service Representative must have excellent communication, interpersonal, organizational, and presentation skills as well as be self-motivated, detail-oriented and well organized. The successful candidate will enjoy competitive wages and generous benefits that include health and dental insurance, 401(k) plan, paid time off, nine paid holidays, a flexible work schedule and casual dress environment.
Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.