Cradlepoint

Enterprise Support Engineer

Job Locations US-ID-Boise
Job ID
2020-1617
# of Openings
2
Posted Date
2 months ago(3/18/2020 4:15 PM)
Category
Enterprise Support

Overview

Cradlepoint Enterprise Support Network Engineers will troubleshoot, escalate, and resolve customer issues regarding Cradlepoint products and/or services as well as educate customers on best practices when utilizing Cradlepoint.  They typically work full time, and in some cases may be required to work an On-Call schedule, which may include late nights and/or weekends depending on company needs. 

 

Products and Services include, but are not limited to: Routers, APs, cellular connectivity, networking, and software services.  The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, paid time off, nine paid holidays, a flexible work schedule and casual dress environment.

Responsibilities

  • Troubleshoot customer issues via the phone, chat, email and in person
  • Create and maintain case management records using CRM
  • Train end users and partners in the proper use of Cradlepoint hardware and services 
  • Technical writing (i.e. documenting solutions, writing technical articles, developing training materials, etc.)
  • Stay current on the latest innovations and trends in all areas of information technology (IT) (i.e. Wireless, Security, etc.)
  • Recommend enhancements to Cradlepoint Products and Services

Qualifications

  • Minimum of two years’ experience, or Associates degree in a relevant field (Network Administration, Network Engineering, I.T. Management and Systems Administration) or equivalent combination of experience, education and relevant industry certifications
  • Layer 2 and 3 network topologies and interworking (i.e. VLAN, STP, LLDP, etc.) 
  • Understanding of Virtual Private Networks and tunnel solutions (i.e. TLS, IPSEC, GRE, etc.)  
  • Network Security (i.e. UTM, Firewalls, IDS/IPS, SBC, ACL, NAT, PAT)  
  • Understanding of Enterprise grade networking equipment (i.e. Cisco, Juniper, Fortinet, Palo Alto, etc.) 
  • Understand of major Operating Systems, including but not limited to: Windows, Mac OS/X and Linux 
  • Ability to thrive in a fast-paced environment with strong customer service skills
  • Excellent communication skills (interpersonal, organizational and presentation)
  • Fine attention to detail 

Desired Skills:

  • Knowledge of Enterprise grade network software and/or services (i.e. DMVPN, BGP, OSPF, SNMP, DNS, AD, RADIUS, TACACS, PKI) 
  • Knowledge of Enterprise, Carrier or Public WiFi solutions (i.e. Meraki, Ruckus) 
  • Knowledge of Cellular Networking 
  • Knowledge of GPS and AVL systems 
  • Cloud Based Network Management Solutions  
  • Network and/or Customer Experience Analytics

 

 

Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.

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