Cradlepoint in Boise, ID is seeking a Remote Salesforce Administrator to join their world-class Salesforce Team.  They will use their considerable technical expertise to make important decisions which will affect the quality and the timely completion of both large and small projects.  Along with the other members of the team, their contributions will make a lasting, positive impact across Cradlepoint’s Sales, Marketing, Support and Operations efforts.

The Remote Salesforce Administrator will report to the lead Salesforce administrator and will be responsible for assisting in the configuration and maintenance of the company Salesforce platform while assisting the Lead Salesforce Administrator in providing functional leadership and mentoring of the Salesforce Administrator – I and II.   They will work both independently and with the team to ensure that the full features and benefits of the application are being properly utilized, based on the various user group needs.  The Salesforce Administrator III will work cross-functionally with all departments helping to manage Stakeholder requirements and expectations, ensuring the Salesforce team’s success. 

• Work closely with stakeholders and business analysts to translate needs into technical solutions
• Use interviewing and analytics skills to really listen to stakeholders, define their needs and identify root causes for existing issues
• Work proactively with stakeholders to help them recognize opportunities for process and system improvements
• Assist the Lead SF Admin by providing advice and guidance to less experienced team members
• Serve as an independent individual contributor on technical projects by designing, configuring, and customizing Salesforce according to technical specifications
• Partner with Sales and Marketing to understand Cradlepoint’s customer journey and how each function track and measure success
• Participate in business and process reviews as a Salesforce subject matter expert
• Work with stakeholders to complete detailed reviews of integrated tools to ensure proper fit based on user requirements and strategic vision for Salesforce
• Assist in the day-to-day maintenance of Salesforce and guide junior administrators with best practices for system maintenance
• Work with the administrators from other functional groups to ensure that Salesforce is properly configured and integrated with outside systems including Marketo and D365 F&O
• Join the team in developing and maintaining proper documentation of Salesforce configuration and development efforts
• Assist our stakeholders with developing training materials and delivering training as required
• Work with our users to create and maintain reports and dashboards

• Self-motivated and able to work both with the team and independently from a remote location
• Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
• Excellent written and verbal communication skills
• integrated applications such as Salesforce CPQ, DocuSign, and Marketo
• Strong understanding of MS applications including Excel, PowerPoint, Project and Visio
• Good familiarity with Agile development methodologies and tools (e.g. Jira)
• Solid understanding of BPMN 2.0 specifications and tools
• Apply advanced knowledge of an applications single function or thorough knowledge of multiple sub functions to create efficient and effective solutions
• Detail oriented with strong problem-solving skills
• Experienced with data modeling, custom objects, permissions, SOQL queries
• Excellent personal and project organization skills
• Ability to work cross-functionally with members in all departments

Preferred Skills:

• Experience with Apex or Visualforce
• Previous experience working in IS
• Previous experience working within in Sales, Marketing, Operations and/or Support

Education & Certifications:

• BA/BS or equivalent related experience plus 7-9 years related experience
• 4+ years Salesforce administration experience at or above level II, or as solo administrator for a customized Salesforce org
• 2+ years of Salesforce development experience
• Salesforce Administrator Certification
• Salesforce Advanced Admin certification
• Certified Salesforce CPQ preferred

#LI-BD1

Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.