Cradlepoint is seeking a Salesforce/Case Management Administrator to join our Global Service and Support (GSS) team. This role will bring experience developing, administering and utilizing technical expertise to augment our best in class organization by supporting, enhancing and maintaining the Case Management platform utilized by the GSS team.
The ideal candidate will have hands-on experience with a Salesforce, MS Dynamics, Zendesk and other CRM/Case Management platforms. The candidate will have experience analyzing requests, designing and presenting concepts for increased task automation and process improvements. This position will highly leverage your experience in cross-functional team collaboration and quest for continued excellence. The successful candidate will work in a cutting-edge technology environment; enjoy competitive salary and benefits while working in a position that has an immediate impact in a growing industry.
Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.