Cradlepoint

Customer Success Operations Analyst

Job Locations US-ID-Boise
Job ID
2021-1980
# of Openings
1
Category
Customer Success

Overview

The Customer Success Operations Analyst will be a key contributor in building Cradlepoint’s Customer Success team. You will be integral in building and implementing processes and procedures that support our objectives, strategy, and tactics as we continue to shape our subscription renewal business and Customer Success team.

 

This role will be responsible for data gathering and analysis across multiple sources. The role will support ongoing reporting updates including daily, weekly, and monthly reporting and presentations. This includes updating Salesforce opportunities and ensuring other data is accurate and up to date. You will also work cross functionally with several teams as we scale processes and reporting needs. The CS Operations Analyst will assist in operationalizing data into actionable metrics for the Customer Success and Renewals teams.

 

Key characteristics of a strong candidate:

  • Strong analytical skills – ability to synthesize data and turn them into actionable insights
  • Attention to detail
  • Passion for building from the ground up
  • Ability to handle multiple projects simultaneously and prioritize as needed

Responsibilities

  • Coordinate and standardize current reporting requirements
  • Evaluate diverse data sets and identify the most impactful/important
  • Identify solutions for complex problems
  • Contribute to Customer Community
  • Keeping Salesforce and other records up to date
  • Collect, measure, interpret data and share with team via:
    • Flow charts
    • Process Maps
    • Tableau
  • Daily, Weekly, Monthly reporting on Renewals and Customer Success results

Qualifications

  • Bachelors' Degree in Business, Information Technology, or a related field preferred
  • 2+ years of experience in business & process analytics or Customer Success/Renewals
  • Excellent communication, interpersonal, organizational and presentation skills
  • Project management experience preferred
  • Advanced Microsoft Excel experience required
  • Experience in Salesforce and Tableau
  • Highly energized team player
  • Experience and comfort in a dynamic, rapidly growing organization

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Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.

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