Interaction Designer/Researcher III

Job Locations US-ID-Boise | US-Los Gatos
Job ID


Cradlepoint is looking for an Interaction Designer/Researcher 3 to join our User Experience (UX) team. The UX team works across many departments to provide standards, guidance and detailed design specifications on a wide range of web and mobile software interfaces. The ideal candidate will have solid experience with enterprise grade UX research, testing, and design strategies. They will put high importance on consistency, be meticulous/detail oriented, exhibit great interpersonal skills, find high value in collaboration, take constructive criticism in stride and be excited to change the world one pixel at a time.


  • Work jointly with UX designers on suggesting changes and new solutions based on the findings of user research
  • Understand complex technical problems while quickly and visually explaining potential solutions
  • Design and lead a variety of research studies, including user testing, field studies, usability tests, concept tests, group discussions, etc.
  • Partner with design, product, and marketing colleagues to understand business needs, and design appropriate research studies to generate user-focused insights
  • Facilitate the design process, present and iterate on design solutions
  • Synthesize quantitative data with qualitative data to help drive product and design decisions
  • Help define and document standards where UX is involved
  • Learn and understand the Cradlepoint ecosystem of customer-facing products and portals
  • Always be an advocate for great design company-wide
  • Occasionally work with partners and end customers to gather feedback
  • Be flexible, be responsive to deadlines, be willing to learn while leveraging your unique skills


  • 4+ years of UX research/usability/heuristics experience
  • Understanding of style guides, CSS and application building principles
  • Knowledge of user research techniques, such as usability testing, heuristic analysis, tree testing, card sorting, etc.
  • In-depth knowledge of human-centered innovation approaches
  • Excellent written and verbal communication skills
  • Experience creating wireframes and prototypes with Sketch or other similar tools
  • Usage of user research tools, such as Hotjar, Maze, Pendo, Fullstory, etc.
  • Bonus: Experience in networking, routers and router firmware




Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.


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